Customer Service Representative I (Remote - Full Time - 2nd Shift)

The Customer Service Representative I is a call center position responsible for being the first point of contact for all AdvaCare’s internal and external customers.

Job Duties

• Answer phones in a friendly, professional, customer-centric manner.
• Schedule deliveries, pickups, maintenance, and repairs for all facilities, home care, and hospice providers.
• Act as a customer liaison on issues of product availability, equipment assessments, and equipment troubleshooting.
• Point of primary contact for all customer service-related issues.

Job Requirements

• Empathy, passion, and enthusiasm for helping those in need.
• Strong attention to detail and ability to multitask across multiple web-based order entry platforms
• Strong written and verbal communication skills
  • Ability to compose clear, concise messages via email and instant message.
  • Ability to speak clearly and articulately when working with internal and external customers on the phone.
• Strong computer/systems skills (Microsoft Office Suite, etc.)
• Access to home office set up

Shift Information

• Initial training will be conducted on a full-time basis, Monday through Friday, 8:00 am to 4:30 pm (cst) starting on Monday, September 14 for approximately 4 weeks.
• Candidates must be available to work the following shift after training is complete
  • 12:30 pm – 9:00 pm (CST)
  • Monday through Friday

Benefits

AdvaCare Systems offers competitive starting pay, a robust PTO plan, access to excellent health, dental, vision, and supplemental insurance offerings, and a top-notch 401k plan that includes a company match.

All hardware (computer, monitors, etc.) needed to work from home will be provided by AdvaCare Systems.

Key Words

Customer Service, Call Center, Healthcare, Durable Medical Equipment, Remote Work, Medical