Remote Tech Support Specialist

We are seeking a Remote Tech Support Specialist to join our team. In this role, you will provide technical assistance and support to our remote and in-field staff, ensuring all systems, devices, and applications operate efficiently and securely.

Key Responsibilities

• Provide remote technical support via phone, email, and helpdesk platforms

• Troubleshoot hardware, software, and connectivity issues

• Assist with setup and configuration of laptops, tablets, and mobile devices

• Support our Electronic Health Record (EHR) system and other healthcare software applications

• Manage user accounts, password resets, and access permissions

• Ensure compliance with HIPAA and cybersecurity best practices

• Document technical issues and resolutions accurately

• Assist with onboarding and offboarding technology setup for employees

• Escalate complex issues when necessary

Qualifications

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience)

• Minimum of 2 years of technical support or helpdesk experience

• Experience in a healthcare environment preferred

• Strong knowledge of Microsoft 365, Windows/Mac operating systems, and remote support tools

• Understanding of networking basics and cybersecurity practices

• Excellent communication and problem-solving skills

• Ability to work independently in a remote setting

What We Offer

• Competitive compensation based on experience

• Supportive and collaborative team environment

• Opportunities for professional growth

• The opportunity to contribute to meaningful healthcare services that make a difference in patients’ lives