Work Environment: Call center–based telehealth model
Work From Home Requirements
Must have a dedicated, private workspace that is HIPAA compliant
Childcare arrangements must be in place during working hours
Must have reliable high-speed internet capable of supporting VOIP calls and video platforms
Position Summary
The Telehealth Nurse provides telephonic and electronic support to patients, caregivers, and healthcare providers for prescription and specialty medications. Responsibilities include patient outreach, adherence support, clinical data collection, compliance with regulatory programs, and coordination of follow-up services.
Key Responsibilities
- Provide telephonic/electronic support using behavior modification and motivational interviewing to drive medication adherence
- Collect and document patient-specific clinical information
- Ensure compliance with regulatory, program, and service line requirements
- Identify risks, concerns, and stakeholder needs and escalate appropriately
- Follow up with patients and physicians to support compliance and therapy persistence
- Maintain active nursing licensure (LPN or RN)
Minimum Qualifications
Education & Licensure
Vocational/technical nursing training required
Active RN or LPN license (must be maintained throughout employment)
Experience
2+ years in healthcare, physician office, telehealth, or lab environment
Skills & Competencies
Strong communication (verbal & written)
High attention to detail; accurate data entry and documentation
Ability to navigate multiple online systems simultaneously
Ability to interpret safety rules, procedures, and clinical instructions
Strong computer skills: Microsoft Suite, typing, documentation
Ability to troubleshoot issues and independently resolve problems
Experience supporting patients with complex needs
Ability to identify adverse events and product complaints
Adaptability in a fast-paced, evolving healthcare environment