Reporting to a Program Manager, College Access Coaches are dynamic and motivated undergraduate students who virtually support high school students in their journeys to college.
Respond to student text messages received on our texting platform Mainstay within 24 hours
Check Mainstay messaging platform daily, at minimum an hour a day to ensure all messages are seen and being responded to
Provide engaging support to students, including advice, resources and encouragement around topics such as: completing tasks to apply for college, completing financial applications, enrolling into a college, talking to their guidance counselor, accessing academic support, school-work-life balance, and other obstacles
Offer a college perspective - sharing relevant stories from your experience as a college student to help students navigate their own journey
Send relevant tip sheets from LGR curriculum and guide students to make good use the school resources available to them
Develop warm rapport with students and ask follow-up questions, with the goals of increasing program engagement and supporting matriculation and persistence in college
Creatively develop relationships with a caseload of students by sending individualized text messages and emails with additional resources
Complete virtual learning modules (LGR360) in a timely manner, which cover topics such as culturally responsive mentorship, active listening, and how to facilitate student goal setting
Conduct mandatory monthly check-in calls via phone/video to students for further assistance with the college access process
Track communication with mentees using our Salesforce data platform
Attend weekly supervision meetings (video) with Program Manager to discuss progress towards goals, quality of engagement with students, troubleshoot issues, flag urgent/sensitive situations, and plan for the upcoming week
Participate in mandatory monthly coach meetings for professional development and to discuss critical programmatic updates
Requirements:
Must be a current undergraduate student or have graduated within the past 1–2 years
Be extremely comfortable building rapport virtually via phone calls, email, text messaging, live video streams, etc
Have exceptional relationship-building ability across personality and identity differences and be effective in communicating with warmth and empathy
Have time management, attention to detail, and organizational and problem-solving skills
Able to navigate multiple, new technology platforms
Balance result-driven work with a personable approach
Be comfortable working independently and collaboratively in a virtual environment
Must be able to commit to the position for the full school year with summer employment included (August 2026 through August 2027)