The Virtualization Administrator/Engineer supports the Infrastructure Management Team’s enterprise virtualization environment, serving as both a technical expert and team lead. This role is responsible for ensuring the stability, security, performance, and continual improvement of the VMware-based infrastructure while leading and mentoring team members and coordinating day-to-day work.
Responsibilities
Serve as a team lead for the virtualization operations team, providing technical guidance, mentoring, work prioritization, and coordination with leadership and stakeholders.
Provide day-to-day support for the Infrastructure Management Team’s virtualization environment in a large enterprise setting.
Apply VMware patches, updates, hotfixes, and STIGs to vCenters and ESXi hosts, as well as any Windows servers/workstations that are maintained by the Virtualization Team.
Identify trends and recurring issues, implement solutions and improved processes, and shift the environment from reactive support to proactive monitoring and prevention.
Develop and maintain SOPs and QRGs to automate tasks and enable user self-service where appropriate.
Conduct process reviews and recommend changes to increase efficiency, reliability, and scalability.
Align technical work with customer strategic goals, offering recommendations that reflect a clear understanding of requirements.
Maintain proper security posture through continuous monitoring, testing, and evaluation of systems and solutions on the network.
Support the Change Management process, including planning, documentation, risk assessment, and implementation of approved changes.
Monitor and manage ticket queues, ensuring incidents and requests are resolved within SLAs and documented.
Deliver customer service by gathering requirements, troubleshooting issues, and providing timely resolutions.
Provide input to Disaster Recovery and COOP plans and participate in related exercises.
Plan and manage server hardware/software upgrades and related infrastructure projects.
Perform server and rack installations, including cabling, configuration, and documentation.
Prepare and deliver status reports and briefings to leadership and customers, communicating progress, risks, and issues.
Write and maintain PowerCLI scripts to automate monitoring, configuration, and management tasks.
Develop processes and tools to transition capabilities to Network Operations and Tier 2 teams, including monitoring, documentation, and playbooks.
Implement and refine monitoring solutions and help define response procedures so Level 1 and 2 teams can resolve issues without escalation.
Research and report on end-user response time, application and system performance, and overall availability.
Support hardware and software lifecycle processes, including planning, refresh, and retirement.
Monitor and report on application, system, and infrastructure health and capacity.
Create automated solutions for data collection and reporting on performance and availability.
Perform other related duties as assigned.
Requirements
8–12 years of experience as a virtualization administrator/engineer.
Experience supporting large enterprise virtualization environments.
Hands-on experience with VMware installation, configuration, and administration.
Proficiency with PowerCLI scripting.
Strong problem-solving, analytical, and process-improvement skills.
Dependability, accountability, and responsiveness to direction and feedback.
Demonstrated customer service experience, including engagement with senior military and government leadership.
Ability to present technical information to audiences with varying skill levels.
Ability to conduct training for users and team members.
Skill in engaging stakeholders to track progress, manage expectations, and meet timelines.
Experience with hardware and software lifecycle processes.
Excellent written and verbal communication and documentation practices.
Strong organizational, collaborative, and teamwork abilities.
Ability to quickly assimilate new information and self-study new technologies.
Maintain current industry knowledge of relevant concepts and practices.
Ability to work under time constraints and manage multiple priorities.
Flexibility and adaptability to changing requirements and new projects.
Must have baseline certification(s) at interview to meet DoW 8570.01-M IAT Level II (e.g., CompTIA Security+ CE).
Must obtain an additional certification within six months of hire (e.g., VMware Certified Technical Associate (VCTA)); details to be discussed with the Enterprise Operation Manager.
Must comply with updated DoW 8140 requirements when implemented.
Maintain and upgrade certifications as required.
Active Secret clearance at time of interview, with ability to maintain an active clearance.
Bachelor’s degree in information technology, computer science, or related field; or equivalent combination of education, certifications, and experience.
Nice-to-haves
DISA STIG
System Administration
Technical Issues
VMware Technologies
VMware Virtualization
Benefits
401K with company match
competitive pay
paid time off
full flex work weeks
variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
short and long-term disability benefits
life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance